Job Description

Job Description and Duties

Under the general direction of the Staff Services Manager II (SSM II), the Staff Services Manager I (SSM I) supervises and directs administrative and analytical staff in the Project Quality Management Section of the Office of Quality Assurance. This position plans, directs, and organizes the daily operations of the unit, which is responsible for conducting statewide quality assessments and implementing initiatives to improve delivery of services and supports, satisfaction, and personal outcomes for individuals with developmental and intellectual disabilities. The SSM I provides high-level data and technical expertise, coordination, project management, coaching, training, and leadership to the section staff for the development and implementation of a complex quality management program that is critical to assessing the performance of the state's developmental services system and to improving services in the future.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

You will find additional information about the job in the .

Working Conditions

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. Incumbent must live and work in California.  All commute expenses to the reporting location will be the responsibility of the selected candidate.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Special Requirements

The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered.

1. Describe your experience in quality assurance as it relates to health and human services.
2. Describe your experience in leading a project focused on organizational or system improvement.
3. Describe your experience in leading a team to improve the quality of services offered by an organization or agency.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of :

• The Department service delivery system
• Data analytic and statistical concepts, principles, and techniques
• Government structure, organization, and function
• Planning, policy, and systems/management analysis and program evaluation
• Project management principles, including work plan development and budgeting
• Use of Computer hardware and software, including Microsoft Word, Excel, PowerPoint, PowerBI and Outlook
• The principles and practices of employee supervision

Ability to :

• Manage multiple projects in order to meet Departmental goals and objectives
• Review and edit written reports
• Work collaboratively and effectively as a leader on multidisciplinary teams, and develop and maintain cooperative and harmonious relationships with regional center and developmental center administrators, other state agencies, peers, the public, and others
• Reason and problem solve logically and creatively
• Be flexible and adapt to changing priorities
• Analyze data and present ideas and information effectively both verbally and in writing
• Supervise and coordinate the work of others
• Perform legislation review and analysis
• Apply quality management principles and techniques
• Represent the Department, as requested by the supervisor
• Work independently and in a team environment

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

Benefit information can be found on the website and the website.

Additional Information

Electronic application submission is highly encouraged.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at:  .

If you have not taken the Staff Services Manager I exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click to gain list eligibility.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.  SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.

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