Job Description

Do you love working with digital marketing clients to help them get real results? Do you have a confident personality that allows you to make strong, positive connections with clients quickly?

If you answered "yes" to these questions, keep reading.

The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Client Experience Specialist to join our team!

WHAT'S IN IT FOR YOU?

📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.

☀️ FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.

💡 EDUCATION – Team member education and learning budget on courses, events and books.

🌴 FUN – Company activities, outings, and retreats.

💲 INVESTMENTS – 401(k) with a 3% Match.

💻 WORK STYLE – WFH or come to the office. The choice is yours!

The salary for this role is $75,000 - $80,000 annually.

Key Responsibilities:

• Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
• Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
• Work with our internal services teams to strategize for the clients’ needs.
• Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers.
• Coordinate and execute monthly reporting calls with the client .
• Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.

Requirements

• 3-5 years of experience working at a digital marketing agency.
• Experience working in the legal industry is a plus.
• A deep understanding of digital marketing services and strategies.
• Experience with Google Ads. Local Service Ads and Facebook Ads are a plus.
• Proven track record in managing client accounts
• Excellent communication skills and ability to manage client expectations. We don’t expect you to be the next great novelist or public speaker, but we do expect you to be able to effectively communicate information that may not be familiar to our clients.
• MUST have strong interpersonal skills. We are looking for individuals who can build great relationships with our clients.
• A keen eye for detail that zealously looks for any areas of improvement in your communications, the client’s results, and our processes.
• Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list.
• Proactive and resourceful in all aspects of your role.
• Be able to work well in a fast-paced environment and adapt to frequent changes.
• SEO + PPC or SEO + SOCIAL experience is required.

It's challenging. It's fast-paced. Your job description may change. But the rewards of accomplishment are amazing!

Benefits

SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry.

Bottom Line: We change lives. Want proof? Read our Google My Business reviews .

The SMB Team is an Equal Opportunity Employer. The policy of The SMB Team is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The SMB Team is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

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