Job Description
Healthcare Staffing Professionals has an immediate need for a Community Health Worker.
CLASSIFICATION PURPOSE AND DISTINGUISHING CHARACTERISTICS: To serve as an intermediary between social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Community Health Workers (CHW) are frontline public health workers who will engage with and connect individuals, families, care and community organizations to better understand the services needed. Community Health Workers build individual and community capacity by increasing individuals' knowledge and self-sufficiency through a range of activities such as outreach, community education, social support and advocacy.
Community Health Workers provide technical support in the areas of community health program communication, monitoring, reporting and analysis. Incumbents may be assigned to varied programs and work locations within the Health and Human Services Agency (HHSA), reporting to and as directed by the Office of Equitable Communities.
The positions will start immediately upon acceptance and employment clearance and are initially funded through 12/31/2025 with possibility of extension. Pay Rate-$21.50/hr
Location: San Diego, CA 92123
Benefits: Paid Holidays, Paid Sick Time, PTO
Healthcare Employer Fully Funded Healthcare (Anthem Blue Cross), Dental and Vision, Life Insurance from Initial Start Date.
EXAMPLES OF DUTIES: The examples of functions listed in this class specification are representative but not necessarily exhaustive or descriptive of any one position in the class. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position .
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. - Provide community organizing, health education, assist with navigation of social services resources and programs.
- Assist clients, individuals, and community organizations in the creation of health programs, including staffing resource booths/tables at community activities.
- Participate in outreach efforts to raise community awareness of health programs and health risks to underserved communities, minorities and low-income populations.
- Advocate for and promote the use of culturally and linguistically appropriate services and resources within organizations and with diverse colleagues and community partners.
- Review currently existing programs and health initiatives to ensure theyre up-to-date, effective and safe for their intended audience(s).
- Build and maintain networks, and collaborate with appropriate community partners in capacity building activities.
- Communicate with clients to assess progress, respond to questions, and make recommendations as needed.
- Assist in conducting evaluation activities and preparing written reports.
- Attend appropriate and relevant trainings to stay up to date on current trainings and policy.
- Assists clients in utilizing HHSA services by interpreting instructions and rules and acting as an advocate when interacting with representatives of health and welfare agencies.
Knowledge of: - Methods and techniques used to conduct culturally and linguistically tailored, effective and in-depth personal interviews with colleagues that are Community Health Workers and/or members of the public as needed
- Beginner level operation and use of computers using a windows-type operating system
- Group dynamics and community organizations
- Telephone, office, and online etiquette
- County customer service objectives and strategies
- Current technology and trends in the profession
Skills and Abilities to: - Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy
- Use specialized computer applications on a daily basis to complete tasks or assignments, and prioritize work
- Effectively interview and gain the cooperation of clients in a variety of settings in order to obtain complete and accurate information
- Read, understand, and interpret information and data found in applications and other technical documents
- Organize, prioritize, and complete a large volume of work within set time deadlines
- Communicate effectively orally and in writing
- Assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral
- Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
- Maintain confidentiality of files and records that are considered personal and sensitive in nature
- Use modern office equipment, such as personal computers, copy machines, scanners, telephones, and file cabinets in a safe and efficient manner
- Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds
- Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner
Desirable Traits - Communicates Effectively, Knowledge Worker, Customer Focused, Values and Respects Others, Drives to Excel, Teamwork and Collaboration, Continuous Learning, Demonstrates Ethical Behavior, Supportive of Change
Education and/or Experience Education, training, and/or experience that demonstrate possession of the knowledge, skills and abilities listed above. Qualifying education/experience:
- High school degree or GED AND
- At least one (1) year of full-time experience or one (1) year of full-time equivalent volunteer experience providing social services and/or health education and outreach to the community.
Required : Bilingual (Spanish)
Job Tags
Full time, Contract work, Work at office, Immediate start,