Job Description

Automotive Bilingual Business Development Consultant - BILINGUAL REQUIRED

Over the years we have grown from a locally owned preowned vehicle lot to 3 stores, a Chevrolet store, a Chrysler Dodge Jeep and Ram store, and a multi-franchised RV store.  Between those stores we have over 600 units in stock.  We have also grown as a family focused employer with over 130 employees, many of which have grown with the organization.  We are still growing and looking to add quality people to our organization.

If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include  handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments. 
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Job Tags

Full time,

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